Privacy policy

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Privacy Policy

Company Behind Ultiviva™

Shenzhen Aurora Flash Technology Co., Ltd.

Company Name Shenzhen Aurora Flash Technology Co., Ltd.
Ultiviva™ is owned and operated by Shenzhen Aurora Flash Technology Co., Ltd.

OWNER: Long Taiquan

Phone: 15878546855
Company Address Room 954, Zhongxin Technology Building, No. 31 Bagua Road, Hualin Community, Yuanling Street, Futian District, Shenzhen
Privacy & Data Use

How Ultiviva™ Handles Personal Information

This Privacy Policy explains how personal information may be collected, used, shared, and protected when you browse the Ultiviva™ store, purchase our 3C electronics and accessories, create an account, subscribe to communications, or contact customer support.

Last Updated: September 7, 2026
01

Collect Purposefully

We collect information needed to operate the store, complete transactions, communicate with customers, and maintain website functionality.

02

Use Responsibly

Information is used for fulfillment, support, security, analytics, account services, and permitted marketing.

03

Protect Carefully

We use reasonable technical and organizational safeguards intended to reduce unauthorized access or misuse.

1. Information We May Collect

The information collected depends on how you interact with Ultiviva™. Some information is provided directly by you, while other information is generated automatically when you use our website.

Contact Details Name, email address, telephone number, shipping address, billing address, and similar customer information.
Order Information Products purchased, order number, fulfillment status, delivery details, returns, and support history.
Account Information Login details, account preferences, saved settings, and related account information where available.
Device & Usage Data IP address, browser type, device characteristics, referring pages, interactions, and similar technical data.

Information You Provide

We may receive personal information when you place an order, create a customer account, contact support, subscribe to email communications, submit a form, or otherwise communicate with us.

Information Collected Automatically

Certain technical and usage information may be collected automatically through cookies, pixels, server logs, analytics tools, and similar technologies.

2. How We Use Personal Information

Personal information may be used for legitimate purposes connected with operating and improving the Ultiviva™ store.

  • Process orders and verify transaction information.
  • Arrange fulfillment, shipping, tracking, returns, and refunds.
  • Send order confirmations and service-related communications.
  • Respond to product, compatibility, payment, or support questions.
  • Maintain, analyze, and improve website performance.
  • Detect suspicious transactions, abuse, fraud, or security incidents.
  • Send promotional communications where permitted and based on your preferences.
  • Meet legal, tax, accounting, regulatory, and compliance obligations.

3. Payment Information & Transaction Security

Payments are processed through the payment providers and checkout services available on the Ultiviva™ store.

Full payment-card details entered during checkout are generally processed by the applicable payment service rather than being stored directly by Ultiviva™.

Banks, card issuers, PayPal, payment processors, and other financial service providers may process payment information under their own terms and privacy practices.

4. When Information May Be Shared

Personal information may be shared with service providers when reasonably necessary to operate the store, complete requested services, or meet legal obligations.

Store & Hosting Services Providers that support website hosting, commerce, checkout, and store infrastructure.
Payments & Logistics Payment processors, carriers, fulfillment partners, and related transaction or delivery services.
Analytics & Marketing Providers that help measure website performance, campaign effectiveness, or advertising activity.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, investigate fraud, protect the rights or security of customers, or support a legitimate business transaction.

5. Cookies & Similar Technologies

Ultiviva™ uses cookies and similar technologies to support essential store functionality, remember preferences, maintain shopping sessions, understand website usage, and support analytics or marketing where permitted.

Essential Cookies Support navigation, shopping carts, checkout, security, and other functions required for the store to operate.
Performance Cookies Help us understand how customers interact with the site and identify areas that may need improvement.
Preference Cookies May remember selected settings or preferences to make future visits more convenient.
Marketing Technologies May support campaign measurement or interest-based advertising where allowed.

Most browsers allow you to block, remove, or limit cookies. Restricting certain cookies may affect some store or checkout features.

6. Advertising & Analytics Partners

Ultiviva™ may use third-party analytics or advertising services to understand website performance and, where permitted, measure or personalize advertising.

Depending on the tools used by the store, providers may include platforms such as Meta, Google, or other advertising and analytics services. These providers may use cookies, pixels, device identifiers, or similar technologies under their own privacy policies.

Advertising partners and technologies may change over time. Available privacy controls can depend on your location, browser, device, and the services currently enabled.

7. Shopify & Other Technology Providers

If our online store uses Shopify infrastructure, Shopify may process information associated with website visits, checkout, purchases, fraud prevention, and related store functionality.

Other providers may also process information in countries outside the location where you live. Where required, applicable legal mechanisms may be used for international transfers.

8. Third-Party Links

Our website may contain links to websites or services operated by independent third parties. Those services have their own privacy practices and are not governed by this Privacy Policy.

We recommend reviewing the privacy policy of an external site before submitting personal information to that service.

9. Your Privacy Choices

Depending on where you live, privacy laws may give you certain rights regarding personal information.

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion where legally available.
  • Opt out of certain marketing communications.
  • Manage cookies or certain targeted-advertising preferences.
Privacy rights vary by jurisdiction and may be subject to verification requirements or legal exceptions.

10. California Privacy Information

California residents may have additional rights under applicable California privacy law, depending on the type of processing and whether the relevant requirements apply to our business.

These rights may include access, correction, deletion, and certain choices regarding qualifying data-sharing or targeted-advertising activity.

To submit a privacy-related request, contact service@ultiviva.com. We may need to verify your identity before completing certain requests.

11. Marketing Communications

We may use email addresses to provide order confirmations, delivery updates, customer-service communications, and other transaction-related messages.

Promotional emails may be sent where permitted and based on applicable marketing preferences.

You may unsubscribe from promotional email using the unsubscribe mechanism included in the message.

Opting out of promotional email does not necessarily stop transactional messages required to manage an existing order.

12. Children’s Privacy

The Ultiviva™ store is intended for general consumer shopping and is not designed to knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us inappropriately, please contact us so the matter can be reviewed.

13. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

No internet transmission or electronic storage system can be guaranteed to be completely secure, so absolute security cannot be promised.

14. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfill the purposes described in this policy, including order management, customer service, fraud prevention, accounting, legal compliance, dispute resolution, and enforcement of agreements.

Retention periods can vary depending on the type of information and applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in website functionality, technology providers, business practices, or legal requirements.

The most current version will be posted on this page with an updated revision date where appropriate.

16. Contact Information

If you have questions about this Privacy Policy or how personal information is handled, contact:

Shenzhen Aurora Flash Technology Co., Ltd.
Room 954, Zhongxin Technology Building, No. 31 Bagua Road, Hualin Community, Yuanling Street, Futian District, Shenzhen
service@ultiviva.com
Privacy Questions

Need Help With a Privacy Request?

Contact service@ultiviva.com if you have a question about personal information, privacy choices, or this Privacy Policy.