Shipping Policy

At Ultiviva™, we believe every jewelry piece should arrive with the same care and attention that goes into selecting it. This Shipping Policy explains how we prepare, process, and deliver your order.

Our Shipping Approach

Ultiviva™ is dedicated to creating a smooth and thoughtful shopping experience for customers around the world.

To provide a wider selection of elegant jewelry styles while maintaining efficient fulfillment, orders may be processed through trusted fulfillment partners and carefully selected shipping networks.

This approach allows us to:

✨ Provide beautifully designed jewelry collections to customers worldwide

💎 Maintain accessible pricing while focusing on quality and style

🌸 Ensure each order receives careful handling from preparation to delivery

We appreciate your understanding and patience while we make sure your jewelry arrives safely and securely.

1. Order Processing & Shipping Fees

Every Ultiviva™ order goes through a careful preparation process before shipment.

Order Processing Time:
Please allow 2–4 business days for order verification, quality inspection, packaging, and shipment preparation.

During Peak Periods:
Holiday seasons, promotions, and high-volume periods may require up to 5 additional business days for processing.

Shipping Fee:
A standard flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Times

Delivery times may vary depending on your location, carrier conditions, and seasonal demand.

Please note that estimated delivery windows are provided as a guide and may vary due to factors outside of our control.

We appreciate your patience as your carefully selected jewelry makes its way to you.

3. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

✨ Tracking details may require 1–3 business days to become active

✨ Shipping updates may occasionally be delayed while packages move between locations

✨ Your order remains in transit even if tracking information has not updated immediately

4. International Duties & Taxes

For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.

This means:

• Customers are responsible for any applicable customs fees, import duties, or local taxes

• Ultiviva™ is not responsible for delays caused by customs inspections or clearance procedures

• Import regulations vary by destination country

We recommend checking local customs policies when placing international orders.

5. Changes, Address Updates & Cancellations

Our fulfillment process begins shortly after an order is placed to ensure efficient delivery.

If you need to update your shipping information or request a cancellation, please contact us at:

service@ultiviva.com

Please submit your request within 12 hours of completing your purchase.

Once an order has entered processing or shipment preparation, changes may no longer be possible.

6. Missing, Lost, or Damaged Orders

We want your Ultiviva™ experience to be enjoyable from checkout to delivery.

Damaged Items:
If your order arrives damaged, please contact our support team with photos of the item and packaging within 72 hours of delivery. We will review your request and provide appropriate assistance.

Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, please reach out to us. We will work with you to find a suitable solution.

Thank you for choosing Ultiviva™.
We appreciate your trust and are committed to delivering every piece of jewelry with care, elegance, and attention to detail.

Company Name: Beijing Xiran Network Technology Co., Ltd.
Email: service@ultiviva.com