Privacy Policy
Last Updated: August 4, 2026
At Ultiviva™, we value your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our collections, or place an order with us.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide a smooth shopping experience and properly process your orders, we may collect different types of information.
Information You Provide Directly
When you interact with Ultiviva™, you may provide information when you:
• Purchase products from our website
• Contact our customer support team
• Subscribe to marketing communications
• Submit inquiries or feedback
The information collected may include:
• Full name
• Email address
• Shipping address
• Billing information
• Phone number
• Order details
• Payment-related information
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
• IP address
• Browser type and device information
• Website browsing activity
• Pages viewed and interactions with our website
This information helps us improve website performance and create a better shopping experience.
2. How We Use Your Information
Ultiviva™ uses collected information for purposes including:
Order Management
To:
✨ Process payments
✨ Confirm purchases
✨ Arrange shipping
✨ Provide order updates and tracking information
Customer Service
To:
✨ Respond to questions and requests
✨ Provide assistance with orders
✨ Improve customer communication
Website Improvement
To:
✨ Understand customer preferences
✨ Improve website functionality
✨ Enhance our product selections and shopping experience
Security & Fraud Prevention
To:
✨ Detect suspicious transactions
✨ Protect customers and our website
✨ Prevent unauthorized activities
3. Protecting Your Information
We take reasonable measures to protect your personal information.
Our security practices include:
🔒 Secure Payment Processing
Payment information is handled through trusted payment providers using encrypted technology.
🔐 Restricted Access
Personal information is only accessible to authorized service providers and personnel who need it to operate our business.
💳 Payment Information Protection
Ultiviva™ does not store complete credit or debit card numbers on our own servers after payment processing.
4. Sharing of Information With Third Parties
Ultiviva™ does not sell your personal information.
We may share limited information with trusted third-party providers that assist us with:
• Payment processing
• Order fulfillment
• Shipping services
• Website operations
• Customer communication
These providers only receive information necessary to perform their services.
Advertising & Analytics Partners
We may use third-party technologies such as cookies, pixels, and analytics tools to understand website usage and provide more relevant advertising experiences.
These partners may collect information according to their own privacy policies.
Examples include:
• Meta platforms
• Google services
• Shopify services
You may review their privacy practices through their official privacy policy pages.
5. Cookies Policy
Ultiviva™ uses cookies and similar technologies to improve website functionality.
Cookies are small data files stored on your device that help websites remember information about your visit.
We may use cookies for:
Essential Cookies
Used for important website functions such as:
• Shopping cart operation
• Checkout processes
• Account functionality
Analytics Cookies
Used to:
• Understand website traffic
• Improve website performance
• Analyze customer interactions
Marketing Cookies
Used to:
• Measure advertising performance
• Provide relevant promotional content
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
6. Third-Party Websites
Our website may contain links to external websites, applications, or services.
Ultiviva™ is not responsible for the privacy practices, content, or security policies of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
7. California Privacy Rights (CalOPPA)
In accordance with applicable California privacy requirements:
• Our Privacy Policy is available through a visible link on our website
• Users may contact us to request updates or corrections to personal information
• Changes to this Privacy Policy will be posted on this page
We respect user privacy choices and provide appropriate options where required by applicable laws.
8. Children’s Privacy
Ultiviva™ does not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information through our website, please contact us. We will take appropriate steps to review and remove such information when required.
9. Data Security Events
While we take reasonable precautions to protect customer information, no online system can guarantee complete security.
If a security incident affects personal information, we will take appropriate actions, including:
• Investigating the situation
• Taking steps to reduce potential impact
• Providing notifications when required by applicable laws
10. Email Communications
When you provide your email address, we may use it for:
• Order confirmations
• Shipping updates
• Customer service communication
• Promotional messages when you choose to receive them
Marketing emails will include an option to unsubscribe.
You may stop receiving promotional communications at any time by following the unsubscribe instructions included in our emails.
11. Your Privacy Choices
Depending on your location, you may have rights regarding your personal information, including:
• Requesting access to your information
• Requesting corrections
• Requesting deletion where applicable
• Managing communication preferences
To make a privacy-related request, please contact us.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Company Name:
Beijing Xiran Network Technology Co., Ltd.
Email:
service@ultiviva.com
Thank you for trusting Ultiviva™.
We are committed to protecting your privacy while providing a secure, elegant, and enjoyable jewelry shopping experience.